Reaching Your Audience is Harder Than Ever

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With increased content, advertising and garbage on the internet it is becoming hard and harder not only to reach your audience, but to engage them.

I have noticed over the past few months a number of companies that have amazing followings on Facebook, but have terrible engagement. Why is this happening? How can they have so many fans but such little engagement?

One of the main reasons is Facebook’s new rules, but that’s not the entire problem. Before I address those problem let’s look at two examples of what I mean when I say these companies have low engagement on Facebook.

Numbers Don’t Lie

Let’s start with the most liked Facebook page, Coca-Cola. They have 92,477,063 likes. Their most recent post received around 43,000 likes.

Math time: If Coca-Cola engaged 43,000 fans that is roughly .46% of their entire audience. When you look at that number it doesn’t seem like they are engaging that many fans. Their Christmas day post had 70,000 likes, which is around .76% of their entire audience. Once again, that number doesn’t pop off the page, but compared to other brands that is amazing!

The other companies that I am talking about have around 100,000 fans and only have around 10 to 15 likes for organic posts. Their boosted posts receive around 1,000 to 1,200 likes.

Math time: If they engaged only 10 fans that is .01% of their entire audience. Even if they had 1,000 fans like the post that is only a measly 1%.

Where are the other fans and consumers? Are they not being reached or are they simply not engaging with the content? It’s a little bit of both!

If I was a business owner and I saw those numbers, I would be alarmed. After writing this part of the blog I found an article on Twitter that backs up my math!

There are two reasons for this: Facebook’s algorithm changed and many of those likes aren’t even real people, they are bots or were bought from a farm-click company.

My main point is that it is hard to reach your audience, and Facebook isn’t making it any easier!

Main Changes to Facebook’s Algorithm

Last month’s announce of Facebook’s algorithm change will affect small business more than any other business. The changes will now make it harder for business to reach the fans they have already accrued over the years. So if you have 100,000 fans, it might only organically reach about 1% (1,000) of those fans. In worst cases it won’t even reach 1%.

Businesses will now have to pay to reach the fans who have already liked their page. This is ridiculous, that is why people like Facebook pages, so they can see their posts! Companies have already spent money boosting posts to reach people to obtain likes. Now Facebook is making them pay to reach those fans that they already paid to gain. It’s a scam!

Facebook is making it an advertising game and everyone is going to have to play along or get off. Facebook doesn’t care because they are going to bring in millions regardless. Some business will drop off, but the majority will increase their budget.

Facebook of course is trying to put a positive spin on the change by trying to say that they are “cleaning up” people’s news feeds. Let’s not forget that if a person doesn’t like a brand’s content, they can simply unlike the page. It’s the same thing as unsubscribing from a spammy newsletter that you receive in your inbox. If you don’t like it you can hit the unsubscribe button.

As of January 2015 no promotional posts will be allowed! Facebook defines any of the following as being promotional:

  1. Posts that solely push people to buy a product or install an app
  2. Posts that push people to enter promotions and sweepstakes with no real context
  3. Posts that reuse the exact same content from ads

In a recent article from the Wall Street Journal, Chrisy Bossie built a $100,000-a-year gemstone e-commerce business by sharing information about her products on her company’s Facebook page several times a week.

With the new changes Bossie said in the article that she has already had to double her budget to keep sales the same! This change is going to destroy small businesses. OK that might be an exaggeration, but it’s not going to help.

Likes Don’t Equal Profit

I work at an ad agency in the Public Relations department and I sit very close to the Digital Marketing team and we talk often about this problem.

There is a client who wants to reach a certain amount of likes on their Facebook page and each month they are paying a crazy amount of money to do so. Has engagement increased? No!

Owners are worried about “likes” it as if it were a popularity contest; engagement rates aren’t even on their radar. What is more important?

Remember that all likes are not created equal! Smaller businesses are promoting product to a smaller audience, an audience that could directly purchase a product online. Their engagement is much more important than a Coca-Cola post.

I would not directly click on a Coca-Cola post and buy a Coke online. This may be different for the aforementioned Chrisy Bossie, who may have her audience click on the link and bring them to an online store. I hope you can see how this is going to affect small businesses.

Takeaways

If your company is spending thousands of dollars to increase likes on your page, that doesn’t mean that you will be able to reach them in the future, unless you want to pay…again.

You will no longer be able to post promotional content and if you do the organic reach will be around 0%. This will be effect as of January 2015, but some businesses are already seeing changes.

Do you think that these changes are positive? How will they affect small and large businesses?

Facebook: Trying to be Twitter, but it can’t

Facebook-trending-topics

Look familiar? No it’s not Twitter, but you’re close!

It seems that Facebook is playing catch up once again.

Facebook users may have noticed the “new” trending section on the upper right section of the page. I say “new” because Twitter has been doing this for years.

I have never been an avid fan of Twitter, but it is growing on me. It is a great way to get news really quick.

When I first saw the trending section on Facebook all I could think about was how they copied Twitter. They also copied the hashtags. #copycat

copycat

While Twitter soars and more users flock to it (no pun intended) Facebook seems to be lingering behind trying to find out what they are doing wrong or not doing at all.

I clicked on the trending section to see how the posts were and it was mostly just companies or news outlets posting pictures and content. It wasn’t conversational. It felt like Facebook has companies pay them so they can be trending.

This opens a whole other chapter in the Facebook era. Are companies now going to have to pay Facebook to be “trending”? Twitter bases its trending topics off of what people are actually talking about and tweeting about in real time.

I didn’t see this happening at all on the Facebook trending sections.

After clicking on it once and finding it useless, I have zero incentive to go back and click on it again.

This may be of some use to PR professionals and advertisers, but they will have to cough up some cash to get on the so-called “trending” section of Facebook. They could cough up cash, or produce good content that people will talk about instead of paying for it.

What do you guys think? Let me know!